Privacy & Cookies

This Policy describes the types of information we may collect or that you may provide to us when you visit, purchase from, download, register for, access, or use our website, mobile applications, embedded media, blogs, phone or in-person customer service, social media accounts, or other online or interactive services—whether accessed via computer, mobile device, or other technology—that contain a link to this Policy.

This Policy does not apply to websites, apps, or services of ours that have a separate privacy policy or statement.

Your personal data and how we use it

We collect, use, and store your personal data to provide our services and offer you a personalized experience. We treat your data confidentially and only collect, use, and store it in accordance with this Privacy Policy.

Collection of personal data

We collect different types of personal data, both online and offline, including:

  • Visiting as a guest: When you visit our website without registering, we do not collect personal data. We may collect non-identifiable technical data, such as IP addresses, browser type, and referral information, to improve our services.

  • Purchasing products: To place an order, you must provide payment information. This information is processed securely and is not stored by us.

  • Contacting customer service: When you contact us for support, we may collect information about your questions, complaints, or feedback.

  • Third-party tracking: When visiting our website, third-party service providers (such as advertisers and analytics companies) may collect data about your usage for marketing and analytics purposes.

Use of personal data

We use the collected data to:

  • Offer our products and services.

  • Respond to customer inquiries and provide support.

  • Process transactions and prevent fraud.

  • Conduct market research and improve our services.

  • Send promotional materials (if you have given consent).

  • Comply with legal obligations and protect our rights.

Opt-out policy

You can unsubscribe from marketing emails at any time via the "unsubscribe" link in our emails. For other types of promotional communication, you can contact us at info@coldest.nl.

Children under 13

Our website and services are also intended for children under 13. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will delete that information immediately.

Information we share with third parties

We may share personal data with:

  • Service providers for payment processing, shipping, and customer support.

  • Partners for marketing and analytics.

  • Legal authorities if required by law or to protect our rights.

  • Business partners in the event of a merger or acquisition.

Cookies and tracking technologies

We use cookies and similar technologies to improve website functionality and analyze usage. You can manage your cookie preferences through your browser settings.

Your privacy rights

Depending on your place of residence, you may have the right to access, correct, or delete your personal data. Please contact us at info@coldest.nl for such requests.

Security measures

We implement appropriate security measures to protect your data. However, no system is 100% secure, so we encourage you to be cautious when sharing personal information online.

Data retention

We retain your data only as long as necessary for the purposes for which it was collected or to comply with legal obligations.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website. By continuing to use our services, you agree to the updated Policy.

Contact

For questions about this Privacy Policy, please contact us at info@coldest.nl.